Have an informal chat
It’s usually a good idea to talk informally to your employer or manager about your concerns as a first step.
If you do not feel comfortable talking to your manager, try speaking to someone from:
- Human Resources (HR). The HR department manages things such as recruitment, pay, annual leave, sick pay and policies.
- Occupational Health (OH). OH teams help to keep employees well at work, both physically and mentally.
- If your workplace does not have a HR or OH team, they may have health and wellbeing advisors or a mental health first aider that you could talk to.
Things can often be resolved by talking them through. It can be helpful to keep notes of conversations or meetings, just in case you need to take the matter further.
Raise a formal grievance
If the situation does not improve, you could make a formal complaint. You can do this through your employer’s grievance procedure. You should raise the issue as soon as you can. You can download a grievance letter template from Acas.
Your employer then has to arrange a meeting with you to discuss the problem. You have a legal right to bring a colleague or trade union representative if you ask your employer beforehand. Depending on the employer’s policy, a family member or friend may be able to come with you.
If you are not happy with the result of this meeting, you can make an appeal to your employer. If you appeal, your employer will look at your case again to see if the decision should be changed. See the Acas information on how to appeal. After your appeal, your employer should invite you to a hearing. A hearing is a meeting where your employer looks at all the evidence and makes a final decision. See the Acas information on preparing for a hearing.
Making a claim to an employment tribunal
If the problem is still not resolved after raising a formal grievance, you may be able to make a claim to an employment tribunal. An employment tribunal is a panel of three experts who make decisions on employment disputes. An employment tribunal claim can take a lot of time and energy for everyone involved. It’s usually seen as a last resort if you cannot resolve your problem any other way.
An employment tribunal can only deal with certain types of claims. This includes issues with pay, unfair dismissal and discrimination. The first step is to notify:
You must notify Acas or the Labour Relations Agency within three months of when the dismissal or discrimination took place. The time limit will usually start from the date the problem at work happened. See Acas for more information on tribunal time limits.
For advice about making a claim to an employment tribunal, see
You’ll need to give the employment tribunal evidence that discrimination has happened. Then, your employer will need to show that discrimination has not happened.
If you need support with making a discrimination claim you could contact: