Last updated: 22/07/2026
Our Helpline team can't take calls or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
We are not medically trained. If you need immediate assistance:
helpline@crohnsandcolitis.org.uk
You can email us anytime and we aim to respond to you within three working days.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need individual medical advice about your condition, your GP or IBD team will be best placed to help.
It's natural to feel unsure about contacting a helpline for the first time. There's no need to feel embarrassed talking to us about your poo, toilet habits or other symptoms. It's good to talk and we have heard it all before
A member of our trained and experienced helpline team. Between us we have many years of supporting people with Crohn’s or Colitis. We will give you the time and space to talk through any questions.
If you need to talk in another language interpreters are available over the phone. When you call the helpline you’ll hear a short message. When we answer let us know, in English, the language you want to use.
We will then connect with an interpreter. This should only take a minute or two.
We cannot offer written translation for LiveChat or emails.
Our service provider employs fully qualified linguists who are capable of interpreting to a high standard. This is the current list of languages available.
You may also be interested in our All about Crohn’s and Colitis information which is available in English, Bengali, Gujarati, Polish, Punjabi, Urdu and Welsh.
Write to us at:
Helpline
Crohn's & Colitis UK
1 Bishop Square
Hatfield
AL10 9NE.
The helpline is brilliant. The team are so supportive and easy to talk to. I feel so grateful that this service is available to me as I do not know anybody with IBD.
The person was very kind and compassionate. They filled me with reassurance.
The officer helped me locate all the information I wanted to research so I can now make an informed decision about my medication.
We know Crohn’s and Colitis are unpredictable and can flare-up at any time.
If you’re having trouble managing your symptoms your IBD team or GP will be able to give you individual medical advice.
Many hospital services have advice lines, usually run by IBD Nurse Specialists. Our interactive map of services can help you search for your hospital.
If you need urgent medical advice you can call NHS 111. In Northern Ireland call Phone First. If you need emergency care call 999 or go to your nearest A&E.
You may be able to find an answer to your question on our information pages. Our information can be viewed online or you can download pages to print or read later.
Our patient education webinars bring together experts in IBD and people with Crohn's or Colitis to talk about topics that matter to our community. You can watch recordings of past webinars and sign up for any upcoming events at www.crohnsandcolitis.org.uk/webinars
Living with Crohn’s or Colitis can be incredibly hard and the impact devastating. Around half of all people with Crohn’s or Colitis say it has affected their mental health in some way.
If you think that talking to someone about how you’re feeling would be helpful, you can call the Samaritans on 116 123. They are there for you whatever you’re going through and are available 24 hours a day, 7 days a week.
Mind have lots of resources on their website. You can call their Support line on 0300 102 1234, 9am to 6pm, Monday to Friday (except for bank holidays).
If you want support via text, contact SHOUT by texting 85258. This is a free 24/7 confidential text service.
Our 50 Local Networks operate across the UK bringing local people affected by Crohn’s and Colitis together and raising awareness of the conditions with members of the public. From educational talks to social events, we help give people the comfort and confidence to live freer and fuller lives.
We have a Facebook forum where people affected by Crohn’s and Colitis can share their experiences and ask questions of others. Please note, the forum is not a space for medical advice. You will need to answer three questions when requesting to join.
We offer people affected by Crohn's or Colitis the chance to join a virtual social event with others across the UK. The events will be a chance to chat, share experiences and potentially learn from others.
We take your privacy seriously, and your data is always safe with Crohn’s & Colitis UK. Calls may be recorded, in-line with General Data Protection Regulation (GDPR). Read our privacy and confidentiality policies.
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Last updated: 22/07/2026
Our Helpline team can't take calls or ring you back for the rest of the summer. But you can still reach us by email.
If you need to contact the team, please email helpline@crohnsandcolitis.org.uk and we'll answer you as soon as possible.
Thanks for bearing with us.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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