Cookies

Our websites run on Content Management Systems (CMS) which use cookies to function. Cookies are small parcels of information routinely used by websites, such as an option you’ve selected or a page you’ve visited. Most cookies expire as soon as your session expires, unless a user has self-selected options and book-marked pages within our website. Cookies do not collect any personal identifying information.

Most modern browsers allow you to manage cookies saved on your computer. 

Last reviewed May 2022

Types of cookies

Necessary cookies are cookies essential to make our website work for you.

Performance cookies are cookies which help us monitor and optimise the performance of our website. These tell us which pages are most popular, how people navigate our website and how many new users have viewed a page. We also sometimes use cookies to test different versions of a website page to see which work best. These don't identify you individually.

Functional cookies are cookies which allow our website to remember the choices you make in order to give you a more personal experience. This is anonymous and can't track your activity on other websites.

Advertising cookies are used to deliver adverts relevant to you. They are also used to limit the number of times you see an advert and help measure how effective an advert is. They can also be used to choose the advertisements that are displayed to you on other websites.

First party cookies are set by the website you're visiting and only Crohn's & Colitis UK can read them.

Third party cookies are not set by us and can be read by the owner of those cookies. They may be used by tools that we have on our website, such as when we include a form, map or video. Usually we can't control what information they collect but we can tell you the cookies we use.

Session cookies are temporary cookies files that are removed when you close your browser. 

Persistent cookies stay in one of your browser's folders until you or your browser deletes them. They are used so you can be recognised when you come back to our website, such as your log-in details.


Why we use cookies

We use cookies and other similar files on our website to:

  • Give you a better experience.
  • Enable us to use content such as videos on our website, via third-party cookies.
  • Remember some of your choices, such as your preferences.
  • Embed third party tools such as forms, maps and videos.
  • Personalise your experience on our website by saving pages of interest through our My Page and My Account functions.
  • Understand if our emails have been read and if you find them useful.
  • Show you reminder adverts on platforms such as Facebook when you leave our website and to help us understand how successful our adverts are, to keep costs down.
  • Provide us with aggregate analytics about how people are using our website.

Your cookie choices

You can manage the cookies on our website either by clicking the Cookiesfirst banner or in your browser settings.

All browsers let you manage which cookies you have on or off. You can usually change your settings through the preferences or tools options. If you want to prevent new cookies being stored and/or delete existing cookies, here are some links for each of the most common browsers:

You can also learn more about browser settings and cookies in general on the About Cookies website.


Cookies we use

Necessary cookies

Cookie name Domain Expiry

__cflb


Purpose: This cookie is used by Cloudfare for load
balancing.

r1.dotdigital-pages.com Session

cookiefirst-id


Purpose: This cookie contains your unique ID so CookieFirst can identify unique visitors to this
website.

crohnsandcolitis.org.uk 11 months 3 weeks 5 days

cookiefirst-consent


Purpose: This cookie saves your cookie preferences for this website. You can change these or withdraw your consent easily.

app.cookiesfirst.com 11 months 3 weeks 5 days

_hjSession_*****

Purpose: A cookie that holds the current session data. This ensues that subsequent requests within
the session window will be  attributed to the same Hotjar session.

crohnsandcolitis.org.uk Session

_hjSessionUser_******

Purpose: Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to
persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

crohnsandcolitis.org.uk Session

_hjIncludedInPageviewSample

Purpose: This cookie is being set by Hotjar for performance and analytics purposes.

crohnsandcolitis.org.uk Session

_hjFirstSeen

Purpose: This cookie is being set by Hotjar for performance and analytics purposes.

crohnsandcolitis.org.uk Session

_hjAbsoluteSessionInProgress

Purpose: This cookie is being set by Hotjar for performance and analytics purposes.

crohnsandcolitis.org.uk Session

_gid

Purpose: Registers a unique ID for a website visitor it tracks how the visitor uses the website. The data
is used for statistics.

crohnsandcolitis.org.uk Session

_gat_*****

Purpose: Set by Google Analytics to control the request rate.

crohnsandcolitis.org.uk Session

_ga

Purpose: Registers a unique ID for a website visitor it tracks how the visitor uses the website. The data
is used for statistics.

crohnsandcolitis.org.uk Session

__rasesh

Purpose: To improve functionality and to help measure the amount of page visits and traffic sources our site receives, we use a monitoring
service provided by Ruler Analytics

 

crohnsandcolitis.org.uk Session

__rafm

Purpose: To improve functionality and to help measure the amount of page visits and traffic sources our site receives, we use a monitoring
service provided by Ruler Analytics

 

crohnsandcolitis.org.uk Session

 

Functional

Cookie name Domain Expiry

li_gc

Purpose: This is a cookie from LinkedIn and is used for storing visitors' consent regarding the use of cookies for non-essential purposes

linkedin.com Session

lang

Purpose: There are many different types of cookies associated with this name, and a more detailed
look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored
language.

linkedin.com Session

lang

Purpose: There are many different types of cookies associated with this name, and a more detailed
look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored
language.

ads.linkedin.com Session

 

Advertising

Cookie name Domain Expiry

recordID

Purpose: Web Behavior Tracking captures the following data: Pages viewed by a contact (page title, URL, and date and time of view) Duration of view Total number of pages viewed in a single visit
by a contact Website visited (because you may be tracking more than one website) Browser used by
the contact IP address of the  contact Google Analytics tracking information

crohnsandcolitis.org.uk Session

lidc

Purpose: Cookie from LinkedIn used by share buttons and advertising tags

linkedin.com Session

fr

Purpose: Cookie set by Facebook. The gathered information is used in their advertising products, for example real time bidding from third party advertisers.

facebook.com Session

dmSessionID

Purpose: Web Behavior Tracking captures the following data: Pages viewed by a contact (page title, URL, and date and time of view) Duration of view Total number of pages viewed in a single visit by a contact Website visited (because you may be tracking more than one website) Browser used by the contact IP address of the contact Google Analytics tracking information

crohnsandcolitis.org.uk Session

bscookie

Purpose: Cookie from LinkedIn used by share buttons and advertising tags.

linkedin.com Session

bcookie

Purpose: Cookie from LinkedIn used by share buttons and advertising tags.

linkedin.com Session

_hjIncludedInSessionSample

Purpose: This cookie is set in relation to Hotjar tracking.

crohnandcolitis.org.uk Session

_gcl_au

Purpose: This cookie is set by Google Adsense for experiments with 'cross-website' advertising.

 

crohnsandcolitis.org.uk Session

_fbp

Purpose: This cookie is used by Facebook for advertising purposes and conversion tracking.

 

crohnsandcolitis.org.uk Session

UserMatchHistory

Purpose: This cookie is used to track visitor behaviour in order to provide better personalised
advertising.

linkedin.com Session

AnalyticsSyncHistory

Purpose: This cookie is used for storing information about the time a sync with the lms_analytics cookie took place for users in the
Designated Countries

linkedin.com Session

Purpose: This cookie is set by Facebook and could be used for tracking conversions and  advertising
purposes.

facebook.com Session

 

Unclassified

Cookie name Domain Expiry
respondentid4XJ3-8JZcount r1.dotdigital-pages.com Session
respondentid4XJ3-8JZ r1.dotdigital-pages.com Session
Survey-Started-49f7b0fe3bd21e9f5txdf2d0fbc58839862a r1.dotdigital-pages.com Session
LP-6A8715763ED397164XJ33610CC442AEF5532 r1.dotdigital-pages.com Session

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Helpline service

Helpline
Service

We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can provide information on a range of subjects including:

  • Managing Symptoms
  • Disability benefits
  • Medication
  • Diet
  • Test and diagnosis
  • Wellbeing
  • Employment
  • Help to find support from others living with the condition

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

Live chat

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.