Helpline
Need to talk, need support? What is our helpline for?
We are stronger together, and recent years have proved that beyond doubt. Despite the restrictions we all faced, we stayed in regular contact with our supporters, connecting with them in new and different ways.
Our Facebook Live events were incredibly popular and will continue long into the future. Sessions with IBD nurse specialist and medical experts attracted 279,000 viewers which helped our supporters navigate the backdrop of ever-changing information. While unique online events, like our quiz night with Chris Tarrant or It Takes Guts with Sacha Dhawan, when he discussed living with Crohn's, offered support, and raised funds.
In fact, our online communities mushroomed! Our Facebook page followers grew by more than 3% to 202,500, while our Forum membership rose by 20% to 48,700. Over on Instagram, our followers increased by 26% to 55,300, while our Twitter followers jumped 31% to 48,200.
Instead of their usual face-to-face meetings, our local networks switched to virtual social events. Not only did this give everyone a chance to keep in touch, but it also meant those who couldn't physically attend meetings before were now able to do so. Their huge success means online socials will now become a permanent fixture.
We found novel ways to connect with our supporters, including video messages from our staff and the presentation of virtual posters through our incredibly popular Patient Participation in Research Day. We also made new connections and even found a friend in parliament. MP Daisy Cooper, who has Crohn's, and is advocating for parliament to become more accessible for those with long-term health conditions.
It wasn't until my late 20s that I wanted to get involved in party politics, but I have always been a campaigner. It might sound funny saying this with Crohn's, but I've got a fire in my belly!
Read Daisy's story
We really appreciate all the time, care and dedication shown by our incredible volunteers and supporters and want to say thank you to everyone who helped our community stay stronger together over the past year.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Signposting you to specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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