M&S have also confirmed that they have issued training for all their staff to learn about the Can’t Wait Card, held by Crohn’s & Colitis UK’s 40,000+ members. Staff have been informed of other types of toilet cards and asked to ensure they assist anyone who produces one, including showing them to a staff toilet if there is no customer toilet in store.
The completion of the signage rollout along with training packs for staff came in conjunction with Purple Tuesday, the UK’s accessible shopping day, when high street shops are encouraged to consider how they can improve the experience for customers with disabilities.
Crohn’s & Colitis UK first began the Not Every Disability is Visible campaign back in 2016. Since then, all major supermarkets, as well as many travel hubs and retail stores have installed the signage and increased training around the Can’t Wait Card. The campaign continues, with the next stage of the campaign launching in March.
Are you interested in receiving a Can’t Wait Card along with a whole host of other membership benefits?