M&S shows its guts with new accessible toilet signs

11 February 2019

Crohn’s & Colitis UK are happy to announce that Marks & Spencer have rolled out Not Every Disability is Visible signs in all their stores with accessible toilets across the country.

M&S not every disability is visible accessible toilet sign

I'm a manager at Marks & Spencer and I suffer from Crohn’s and have had a stoma for 18 years. I had the pleasure of fitting these signs to our public toilets. In a funny way it’s an emotional time. Proud of my company for joining in on the movement to make our lives along with thousands of others better, and show that not every disability is visible.

Manager of Marks & Spencer (Ashford)

M&S have also confirmed that they have issued training for all their staff to learn about the Can’t Wait Card, held by Crohn’s & Colitis UK’s 40,000+ members. Staff have been informed of other types of toilet cards and asked to ensure they assist anyone who produces one, including showing them to a staff toilet if there is no customer toilet in store.

We are extremely grateful to M&S for installing the Not Every Disability is Visible signage on all their accessible toilets and supporting the fight to tackle the stigma and abuse felt by our community. By raising awareness of Crohn’s and Colitis to all staff and increasing acceptance of our Can’t Wait Card, M&S are going a long way in joining the growing movement, making the invisible, visible.

Andy McGuinness, Campaigns Manager,
Crohn's & Colitis UK

The completion of the signage rollout along with training packs for staff came in conjunction with Purple Tuesday, the UK’s accessible shopping day, when high street shops are encouraged to consider how they can improve the experience for customers with disabilities.

Crohn’s & Colitis UK first began the Not Every Disability is Visible campaign back in 2016. Since then, all major supermarkets, as well as many travel hubs and retail stores have installed the signage and increased training around the Can’t Wait Card. The campaign continues, with the next stage of the campaign launching in March.

Are you interested in receiving a Can’t Wait Card along with a whole host of other membership benefits?

Find out more