Woman Smiling

To know that supermarkets are now listening to us simply means the world"

Published 20 January 2017

Tesco has announced that it will change the signage of its accessible toilets to reflect the 'invisible nature' of some health conditions, following a successful campaign for support by Crohn's & Colitis UK.

Our community champion Sam Cleasby was diagnosed with Ulcerative Colitis in 2003 and has a permanent ostomy bag. Her blog post last year went viral after facing criticism from a fellow shopper for using a disabled toilet. Sam shares her thoughts on Tesco's new accessible toilet signage...


Tesco accessible toilet sign reads "Not every disability is visible".

There are times when going to the supermarket and doing my weekly shop feels more like climbing Mount Everest. I have Ulcerative Colitis and a permanent ostomy bag, which means sore joints, fatigue and occasionally the need to change my ostomy bag whilst out and about in public. Yet, to look at me, you wouldn't be able to tell that I had any extra needs.

When I called out the people who tutted, laughed and judged me for using an accessible toilet on my blog So Bad Ass, I never expected the enormous response I received from people who had faced the same issues, my story was read 2 million times and shared all over the world! It was heartbreaking to read how many similar stories people had. From people with all manner of 'invisible disabilities', there were those with dementia, cancer, Tourette's, people with ostomy bags or other toilet needs whose lives were being made more difficult by the judgment and ignorance of others.

To know that supermarkets are now listening to us, to know they are making a positive change in signage to alert the public that not all disabilities are visible, simply means the world. It means that the next time I am facing my Mount Everest moment, those around me might just have learnt enough to stop judging and know that sometimes there is more than meets the eye.

Page
saved

This page has been saved in your personal space. Go to “My Page” to view all saved pages.

Helpline service

Helpline
Service

We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can help by:

  • Providing information about Crohn’s and Colitis.

  • Listening and talking through your situation.

  • Helping you to find support from others in the Crohn’s and Colitis community.

  • Providing details of other specialist organisations.

Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

Live chat

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.

Would you like to save the changes made to this page?