"First time I've used the helpline first class service and I hope this service will be available to carry on with its valuable work for people like myself with this condition."
I felt heard and reassured. I had a really positive experience.
Service user, June 2024.
The person I spoke to was very kind, empathetic and knowledgeable.
Service user, June 2024.
Listening and providing very helpful information, talking through this slowly and making sure the person is understanding.
Service user, June 2024.
They are there and they answer with knowledge.
Service user, June 2024.
Friendly, understanding and really want to help.
Service user, June 2024.
Really informative and took the time to listen.
Service user, June 2024.
Answered quickly, polite, friendly, informative and ability to forward relevant information on to me promptly.
Service user, June 2024.
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Signposting you to specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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