"The helpline team are fantastic. My daughter has contacted them when she has struggled with various Crohn’s related issues. Their time, care, invaluable help and information has been a lifeline for my daughter."
Answering questions quickly and in a friendly manner, and it's just great to know they are there for you.
Service user, June 2025
Responding promptly to emails and phone calls. Giving clear and helpful information.
Service user, June 2025.
What you are doing really well is listening and showing understanding and empathy. This is so important. It uplifts me to be treated so kindly and with real understanding.
Service user, June 2025.
Friendly, knowledgeable & honest.
Service user, June 2025.
Quick, personable and caring response, with lots of helpful information and direct links
Service user, June 2025.
The helpline has helped me feel that someone is listening, thank you.
Service user, June 2025.
As a person who had dealt with Colitis for over 20 years I am used to managing my symptoms but it is a great help to get reassurance.
Service user, June 2025.
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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