Feedback from people who have used the service

"The person I spoke to really listened to me. They reassured me and gave me the tools I needed to move forward. I was feeling lost and stuck so their help was invaluable."

This was my first time calling and it surpassed my expectations. The person I spoke to was excellent and I can't thank you enough for what you do.

The person I spoke to was very empathetic, understanding, very knowledgeable, patient, and a fantastic listener.

The helpline officer was kind and friendly. They validated my worries and reassured me that I am not alone.

They promptly answered all my messages, listening to my anxieties and worries. They helped me gain some clarity on the different options I didn't know I had available to me. I felt heard.

They’re brilliant! Knowledgeable and kind.

Speedy and thorough response. Compassionate and helpful.

They are so kind and considerate with their words, making you feel heard and no matter how small your problems may seem, they don't make you feel like you're overreacting.

About our helpline

We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

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Helpline service

Helpline
Service

We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can help by:

  • Providing information about Crohn’s and Colitis.

  • Listening and talking through your situation.

  • Helping you to find support from others in the Crohn’s and Colitis community.

  • Signposting you to specialist organisations.

Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.

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