"The team are very kind, calm, welcoming and provide as much information as they can and make you feel comfortable."
This was the first time I have rung. I was met with a listening ear, which was just what I needed. I was feeling very alone with my condition and talking and listening really helped me know there are others out there with the same issues.
Service user, May 2025
Friendly, helpful response with links to specific areas on your website. Quick reply to my email.
Service user, May 2025.
The officer was really helpful and understanding, coming away from the Live chat helpline I feel more at ease knowing I have this information.
Service user, May 2025.
The helpline assisted me today with a sensitive subject, I was given the concise information and documents to help support me, I cannot thank the team enough.
Service user, May 2025.
Listening, empathising and signposting.
Service user, May 2025.
Making you feel seen and heard.
Service user, May 2025.
Answering questions quickly and accurately.
Service user, May 2025.
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
This page has been saved in your personal space. Go to “My Page” to view all saved pages.
We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
Would you like to save the changes made to this page?
Your details were successfully saved.
