"I don't think the helpline could have improved on the information I had been given. I am so grateful to them for the expertise and empathy I was shown."
Both people I spoke to were amazing. They both showed me empathy to my questions. They both listened and did everything they could to help and give me information.
Service user, August 2025
I now know much more than I did before I spoke to your lovely person on Helpline.
Service user, August 2025.
It gave me clarity before my appointment on Thursday.
Service user, August 2025.
Without the information given to me by the Team I would not know what steps to take.
Service user, August 2025.
Excellent response and very knowledgeable.
Service user, August 2025.
Quick to respond, friendly, helpful and professional. Thank you.
Service user, August 2025.
Very prompt and honest reply. Directed to appropriate resources.
Service user, August 2025.
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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