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"The helpline is brilliant. The team are so supportive and easy to talk to. I feel so grateful that this service is available to me as I do not know anybody with IBD."
Feedback from people who have used the service
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The person was very kind and compassionate. They filled me with reassurance.
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The officer helped me locate all the information I wanted to research so I can now make an informed decision about my medication.
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Listening, understanding/summarising my situation and providing information.
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Just carry on what they are doing! I am on a long waiting list to be seen and it is very reassuring to have knowledgeable support to refer to.
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Polite, friendly, respected my query.
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Answered every question in detail and didn’t fob me off. Very quick response.
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Just being a place to call when I’m not receiving response from my IBD Team helps me feel less ignored.
About our helpline
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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Helpline Service
We know it can be difficult to live with, or support someone living with Crohn’s or Colitis. But we’re with you. We can give you the right information and support at the right time.
We’re here for everyone.
How Can We Help?
- We can help you understand Crohn’s and Colitis
- Listen and talk about living with IBD
- Help you connect with others in the Crohn’s and Colitis community
- Give you contact details of specialist organisations
- We can support you to live well with Crohn’s or Colitis and provide up-to-date, evidence-based information
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 10am to 3pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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© Crohn's & Colitis UK