"They listened carefully to my queries and answered with clarity and understanding. I finished the call feeling supported beyond expectations."
Really supportive and caring and made me realise I'm not alone.
Service user, November 2024.
Prompt response, actively listening to my question. Empathic and able to understand everyone is an individual. Able to discuss options that I hadn't considered.
Service user, November 2024.
Very supportive, non-judgemental and understanding.
Service user, November 2024.
Helpline officer gave me lots of time and was really knowledgeable as well as empathetic. Also gave me hope!
Service user, November 2024.
They’re very polite, answer all your questions. Don’t put in you in any rush and make you feel very comfortable speaking to them.
Service user, November 2024.
Just can't say enough how grateful I am for the service provided today.
Service user, November 2024.
I now feel fully informed and able to make a decision as to what to do next.
Service user, November 2024.
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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