"Really caring, helpful, with links to reputable sources such as NHS guidance, and let me know I am not alone and where I can seek further information."
Listening, being empathetic, knowledgeable, giving me the time I needed to talk and process what was being told to me. It was excellent.
Service user, April 2025
Exceptional communication skills. empathy, knowledge. My team member was patient, civil and clearly adept at talking to people with this condition.
Service user, April 2025.
I was very tearful and they were very patient and empathetic.
Service user, April 2025.
The person I spoke to was really knowledgeable. They were lovely and reassured me I wasn't asking stupid questions.
Service user, April 2025.
They answered more or less straight away and completely understood what help I was looking for.
Service user, April 2025.
Giving lots of different options, friendly and supportive.
Service user, April 2025.
Answered quickly, listened and was very knowledgeable.
Service user, April 2025.
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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