Our promise

Two healthcare professionals

No matter what you choose to do, the money and awareness you raise will make an incredible difference to those living with Crohn’s and Colitis. 

Two healthcare professionals
Last reviewed April 2022

We couldn't do the work we do without you, which is why we value your trust so highly. It's also why, when you make the decision to support us, we make this promise to you... 

We will:

  • Only contact you if you have expressed an interest in our work and have given your consent for us to do so.
  • Communicate with our supporters and beneficiaries with respect and sensitivity.
  • Provide information about our charitable spend so you can see what a difference you’re making.
  • Change how we communicate with you or stop communicating with you if you ask us to.
  • Abide by the fundraising regulators codes of practice.
  • Ensure all our activities are open, fair, honest and legal.
  • Only work with agencies that reflect our values and commit to train, educate and monitor these fundraising agencies to ensure they live up to this promise.
  • Make it easy for you to contact our supporter care team with any questions or queries you have about our fundraising.
  • Protect your data, taking every effort to ensure it is both safe and up to date.
  • Never sell or share anyone’s contact details with other organisations.
  • Not conduct our fundraising with the use of persistent “hard sell” techniques or unreasonable pressure to elicit your support.

Looking for other ways to give?

No matter what you choose to do, the money and awareness you raise will make an incredible difference to those living with Crohn's and Colitis.


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Helpline service


We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can provide information on a range of subjects including:

  • Managing Symptoms
  • Disability benefits
  • Medication
  • Diet
  • Test and diagnosis
  • Wellbeing
  • Employment
  • Help to find support from others living with the condition

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.