Advice Line Training

Nurse and Patient

Crohn’s & Colitis UK are pleased to offer Health Care Professionals a free training programme focusing on the delivery and management of hospital-based advice line services for people living with Crohn’s or Colitis.

Due to high demand, we will be holding an additional Advice Line Training session on 22nd October 2024. Information on when and how to apply will be provided in due course. 

Nurse and Patient

Aims of the Programme:

  • To provide definition and clarity of what an advice line service, (also referred to as a help/flare/support line), is and is not!
  • To explore professional boundary setting, signposting, service development, and working effectively with the wider IBD team at your service.
  • Understand what resilience is and consider how to build resilience into service delivery.
  • Increase awareness of and utilisation of available support services to promote patient self-management.

The Advice Line Training will be delivered virtually using Microsoft Teams over a full day, with surveys both prior to and after the training session. Resources and references will be available to those that have completed the Advice Line Training.

The Advice Line Training has been co-produced by IBD Nurse Specialists, IBD patients, and the Helpline team from Crohn’s & Colitis UK.

The training is provided free of charge, but places are limited for each session. We recommend registering for the session as soon as possible!

Dates and how to apply:

For 2024, we will be holding Advice Line Training on the following dates:

  • Tuesday 22nd October - Not yet open for applications. More information to follow.

Please note - if you are offered a place on the advice line training, we suggest you take the day away from the clinic as you will get the most benefit from being present for the full session.

If you have any questions, please contact

This course helped me reflect on our current advice line set up and given me tools to improve it. I have always seen the advice line as an addition to the service but now understand that it is the main part of our service and I want to get it right.

Virtual Advice Line Training Delegate - October 2021

Rapid access to specialist advice should be available to patients to guide early flare intervention, including access to a telephone/email advice line with response by the end of the next working day.

IBD Standards 2019

98% of respondents to the 2019 Crohn’s & Colitis UK IBD Nursing Survey provide advice line services, but only 10% had ever undergone any type of formal training.

75% rated stress levels associated with advice line provision as >8 (0-10 with 10 most stressful)

Crohn's & Colitis UK IBD Nursing Survey 2019

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Helpline service


We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can help by:

  • Providing information about Crohn’s and Colitis.

  • Listening and talking through your situation.

  • Helping you to find support from others in the Crohn’s and Colitis community.

  • Signposting you to specialist organisations.

Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

Live chat

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.

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