Advice Line Training

Nurse and Patient

Crohn’s & Colitis UK are pleased to offer Health Care Professionals a free training programme focusing on the delivery and management of hospital-based advice line services for people living with Crohn’s or Colitis.

Applications for the Advice Line Training programme are currently closed. Further dates will be made available soon.

Nurse and Patient
Last reviewed July 2022

Aims of the Programme:

  • To provide definition and clarity of what an advice line service, (also referred to as a help/flare/support line), is and is not!
  • To explore professional boundary setting, signposting, service development, and working effectively with the wider IBD team at your service.
  • Understand what resilience is and consider how to build resilience into service delivery.
  • Increase awareness of and utilisation of available support services to promote patient self-management.

The Advice Line Training will be delivered in a hybrid format with the option of attending face to face or virtually using Microsoft Teams over a full day, with surveys both prior to and after the training session. Resources and references will be available to those that have completed the Advice Line Training.

Unfortunately, we will not be able to fund any travel or accommodation costs if you choose to attend face to face.

The Advice Line Training has been co-produced by IBD Nurse Specialists, IBD patients, and the Helpline team from Crohn’s & Colitis UK.

The training is provided free of charge, but places are limited for each session. We recommend registering for the session as soon as possible!

Dates and how to apply:

  • The date of the next Advice Line Training session will be 4th October 2022. The Advice Line Training will take place over a full day. (This session is now at capacity, further dates will be released soon.)
Click here to apply for 4th October 2022.

This course helped me reflect on our current advice line set up and given me tools to improve it. I have always seen the advice line as an addition to the service but now understand that it is the main part of our service and I want to get it right.


Virtual Advice Line Training Delegate - October 2021

Rapid access to specialist advice should be available to patients to guide early flare intervention, including access to a telephone/email advice line with response by the end of the next working day.


IBD Standards 2019

98% of respondents to the 2019 Crohn’s & Colitis UK IBD Nursing Survey provide advice line services, but only 10% had ever undergone any type of formal training.

75% rated stress levels associated with advice line provision as >8 (0-10 with 10 most stressful)


Crohn's & Colitis UK IBD Nursing Survey 2019


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Helpline service

Helpline
Service

We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can provide information on a range of subjects including:

  • Managing Symptoms
  • Disability benefits
  • Medication
  • Diet
  • Test and diagnosis
  • Wellbeing
  • Employment
  • Help to find support from others living with the condition

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.