Helpline
Need to talk, need support? What is our helpline for?
Find your local specialist service for Inflammatory Bowel Disease (IBD) by searching by postcode, town or clicking on the map.
Not every service will have a webpage dedicated to Crohn's or Colitis, and the contact details for their IBD Advice Line may not be publicly available. If this is the case, please phone the hospital switchboard number to see how to contact your service's Advice Line.
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IBD Advice Lines are often voicemail services, run by IBD Nurse Specialists. IBD Nurse Specialists provide expert support and advice for people living with Crohn’s and Colitis that are under the care of their specialist IBD service.
This map is not fully comprehensive and the inclusion of a hospital is not an endorsement of their service. If your local service is not on the map, your hospital are the best people to contact as they will have details of your condition and treatment plan, and you should have been provided with details of how to contact them.
There are currently 37 Crohn’s & Colitis UK Nurse Specialists across the UK that are part of our Nursing Programme. The Crohn’s & Colitis UK Nurse Specialists attend regular Community Days with us which gives them the opportunity to learn more about the charity and our members, so they can improve care in their hospitals and provide better care for patients.
Use the links below to read more about each Crohn’s & Colitis UK Nurse Specialist across the UK. For details about how to contact an IBD Advice Line near you, please use the Find an IBD Nurse Specialist map.
If you become unwell between appointments, many IBD services across the UK provide an IBD Advice Line that you can call or message for help. They’re usually a telephone answering service or email address where a patient can leave a message requesting help and someone will respond to you as soon as possible.
IBD Advice Lines should not be used in an emergency. Find out what to do in an emergency.
The advice lines are usually run by IBD Nurse Specialists who can provide expert support and advice about Inflammatory Bowel Disease, but other members of the local IBD team (e.g. doctors or trained administrative staff) may answer them, too.
IBD Nurse Specialists have advanced knowledge of IBD and they can assess and advise patients over the phone. They may also help organise appointments if they think they’re needed.
When leaving a message for the advice line you should providing the following information, as without this the IBD team will not be able to call you back:
• Name and date of birth.
• NHS number (if known).
• Your telephone number and the best time to receive a return call.
• A brief outline of why you are calling the IBD Advice Line.
They’re for IBD patients who:
They shouldn’t be used:
For more general information about Crohn’s Disease, Ulcerative Colitis and other forms of Inflammatory Bowel Disease (IBD), you can contact the Crohn’s & Colitis UK Helpline.
If you need urgent attention DO NOT use the Advice Line service but please contact your GP/local urgent care centre, ring 111 (or your out of hours service) or attend your local A&E.
Out of hours services differ slightly in each UK country:
We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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