Helpline
Need to talk, need support? What is our helpline for?
IBD Nurse Specialists provide expert support and advice for people living with Crohn’s and Colitis that are under the care of their specialist IBD service.
Find your local specialist services for Inflammatory Bowel Disease (IBD) by searching by postcode, town or clicking on the map.
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This map is not fully comprehensive and the inclusion of a hospital is not an endorsement of their services. If your local service is not on the map, they may have chosen not to publish their contact details. If your local service is not on the map, your hospital are the best people to contact as they will have details of your condition and treatment plan, and you should have been provided with details of how to contact them. If you are a healthcare professional and would like to add your information to this map, please complete this form. If you are having difficulties submitting the form, please contact us at healthservices@crohnsandcolitis.org.uk.
If a patient becomes unwell between appointments, many IBD services across the UK provide an advice line they can call for help.
The advice lines are usually run by IBD Nurse Specialists who can provide expert support and advice about Inflammatory Bowel Disease, but other members of the local IBD team (e.g. doctors or trained administrative staff) may answer them, too.
IBD Nurse Specialists have advanced knowledge of IBD and they can assess and advise patients over the phone. They may also help organise appointments if they think they’re needed.
Use the search tool above to find out about your local advice line.
They’re usually a telephone answering service or email address where a patient can leave a message requesting help and someone will respond to them as soon as possible.
When leaving a message for the advice line you should providing the following information, as without this the IBD team will not be able to call you back:
• Name and date of birth
• NHS number (if known)
• Your telephone number and the best time to receive a return call
• A brief outline of why you are calling
They’re for IBD patients who:
They shouldn’t be used:
For more general information about Crohn’s Disease, Ulcerative Colitis and other forms of Inflammatory Bowel Disease (IBD), patients can contact the Crohn’s & Colitis UK Helpline.
If you need urgent attention DO NOT use the Advice Line service but please contact your GP/local urgent care centre, ring 111 (or your out of hours service) or attend your local A&E.
Out of hours services differ slightly in each UK country:
We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Signposting you to specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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