Your privacy and
data protection

Your data is in safe hands with Crohn’s & Colitis UK. We are committed to looking after your personal information (this means any information that could identify you) and safeguarding your privacy.

We will:
• only keep information about you that is vital to providing you with the right support and the best service
• use information about you to ensure you get the best experience
• be open and transparent about why we collect your information and what we will do with it
• follow legal requirements to look after your information and hold it securely.

We will not: sell your data to anyone. We will only share your data outside of Crohn’s & Colitis UK with trusted suppliers that meet our privacy standards, and solely to help provide you with the best service.

We provide more detail about how we look after your data in our Privacy Policy, our cookies and our confidentiality statement.

If you want to change any of the information we hold about you, or the ways we contact you, please contact us at and we will make those changes.

Our postal address is:
Crohn's & Colitis UK
1 Bishops Square (Helios Court)
Hatfield Business Park
AL10 9NE

General enquiries / switchboard
01727 830 038 or send us a message


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Helpline service


We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.

Our helpline team can help by:

  • Providing information about Crohn’s and Colitis.

  • Listening and talking through your situation.

  • Helping you to find support from others in the Crohn’s and Colitis community.

  • Signposting you to specialist organisations.

Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.

Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).

Live chat

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.

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