"First time that I have rang the helpline. Got through straight away and the person I spoke to knew exactly what my concerns were and answered all my questions. Cannot thank you enough."
Providing fast, responsive, insightful information. I particularly appreciated the links to different areas of the website specifically related to my query.
Service user, September 2025
Proactive and personable. I was really pleased with how easy it was to connect via livechat.
Service user, September 2025.
Super friendly, informative and knowledgeable about the disease.
Service user, September 2025.
The Helpline Team answered the telephone promptly and were helpful and reassuring.
Service user, September 2025.
Grasped complexities of my situation immediately. Very easy to talk to.
Service user, September 2025.
Friendly, helpful and understanding.
Service user, September 2025.
Signposting where to go for such valuable information.
Service user, September 2025.
We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Providing details of other specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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