Information Service

We aim to provide clear, accurate and balanced information about Crohn’s Disease and Ulcerative Colitis, and the issues that affect people living with these conditions.

Our Information Team is happy to help with any questions you may have about these conditions and other forms of Inflammatory Bowel Disease (IBD). The service is available to anyone affected by IBD, anywhere in the UK. Contact us in the following ways:


Telephone: 0300 222 5700

We are available to take calls from 9:00 am - 5:00 pm on Monday, Tuesday, Wednesday & Friday, and 9:00 am - 1:00 pm on Thursday (except English bank holidays). Outside these hours, an answer phone service is available.

Helpline calls may be recorded or monitored for training and evaluation purposes. Crohn’s and Colitis UK’s policy on confidentiality is in accordance with the Data Protection Act (1998).

Email

Contact the team at info@crohnsandcolitis.org.uk or send us a message. Our aim is to reply to 80% of emails to the Service within three working days, and 95% within five working days. 

Live Online

Following a successful trial in 2016, our Information Team are now available, for some of the time, via webchat through our service ‘Live Online’. 

If a member of the team is available, the webchat icon will be visible on the home page and the sign above will say ‘Open; Click here to contact our Information Team Live Online’. 

If you do not get a response having clicked on the 'Open' sign, please do try again. If you continue to have problems please email info@crohnsandcolitis.org.uk to let us know.

Please note: Users of mobile devices may experience connection problems when minimising the window or switching off your mobile device’s screen. Please bear this in mind if contacting us from a mobile device.

If you haven’t used Live Online before you may find it helpful to review our FAQ’s.

If you would like to help us make Live Online as useful as possible, please share your views here: https://www.surveymonkey.co.uk/r/GCPCXY7
Our survey should only take a few minutes to complete but it will help us to evaluate the trial and improve our services.

Anonymous quote

It is nice to be able to talk about this and know I can contact you if I ever need. It's been quite a journey for me these last few years, and isolating. You make that better, and must for many people, thank you.

Caller
Crohn's and Colitis UK Information Service

A survey conducted in 2014 found that 97% of callers would recommend the service

How we can help

Our Information Officers aren’t medically trained but can provide general information about a range of subjects, including:

  • Medication
  • Symptoms
  • Tests and diagnosis
  • Dietary questions
  • Employment issues
  • Accessing welfare benefits
  • Finding support from others with the condition

We’re happy to help with any questions you may have about Crohn’s, Colitis and other forms of IBD.

If you need emotional support, contact Crohn’s and Colitis Support

You may also find the information you need among our free to download booklets and information sheets which have a wide range of information about Crohn’s, Colitis and other forms of IBD.


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