Information Service

We aim to provide clear, accurate and balanced information about Crohn’s Disease, Ulcerative Colitis and other forms of Inflammatory Bowel Disease.

Our Information Team is happy to help with any questions you may have and the service is available to anyone affected by Inflammatory Bowel Disease, anywhere in the UK. 

Call 0300 222 5700

We're available from 09:00-17:00 on Monday, Tuesday, Wednesday & Friday, and 09:00-13:00 on Thursday (except English bank holidays). Outside these hours, an answer phone service is available.

Helpline calls may be recorded or monitored for training and evaluation purposes. Crohn’s & Colitis UK’s policy on confidentiality is in accordance with the Data Protection Act (1998).

Send us a message 

Or email:

Live Chat

If a member of the team is available, a purple icon will be visible above. If you do not get a response having clicked on the 'Open' sign, please do try again. If you continue to have problems please email

If you haven’t used LiveChat before you may find it helpful to review our FAQ’s.

Anonymous quote

It is nice to be able to talk about this and know I can contact you if I ever need. It's been quite a journey for me these last few years, and isolating. You make that better, and must for many people, thank you.

Crohn's and Colitis UK Information Service

How we can help

Our Information Officers aren’t medically trained but can provide general information about a range of subjects, including:

  • Medication
  • Symptoms
  • Tests and diagnosis
  • Dietary questions
  • Employment issues
  • Accessing welfare benefits
  • Finding support from others with the condition

We’re happy to help with any questions you may have about Crohn’s, Colitis and other forms of IBD.

If you need emotional support, contact Crohn’s and Colitis Support

You may also find the information you need among our free to download booklets and information sheets which have a wide range of information about Crohn’s, Colitis and other forms of IBD.

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