We aim to provide clear, accurate and balanced information about Crohn’s Disease, Ulcerative Colitis and other forms of Inflammatory Bowel Disease.

We are currently experiencing a high volume of calls and emails. Please read our latest advice on Coronavirus (COVID-19) if your query relates to this.

We know it can be difficult to live with or be affected by the conditions. But you’re not alone. We can support you through the good and the bad times. We’re here to answer your questions or simply listen about how you’re feeling.

We can give you the right information and support to help you to live better with your condition.

It’s good to know I can phone and talk to someone who understands 

Caller - Crohn's & Colitis UK Helpline

We’re here for you - 10 am to 4 pm, Monday to Friday.

Please contact us via email, telephone or Live Chat - 10 am to 4 pm, Monday to Friday (except English bank holidays)

Your data privacy and protection are important. All our calls are recorded in-line with General Data Protection Regulation (GDPR).  To read our data privacy policy, see here.


Call 0300 222 5700 


Send us a message 




Live Chat



If no one answers when Live Chat is shown as 'Open', please try again.  We’re busy answering all our queries as quickly as possible and we thank you for your patience. For further help with using Live Chat please see our FAQ’s.

How we can help

Our Helpline Team aren’t medically trained but can provide general information about a range of subjects, including:

  • Medication
  • Symptoms
  • Tests and diagnosis
  • Diet
  • Employment issues
  • Welfare benefits
  • Help to find support, such as emotional support from others with the condition

If you need emotional support, please call our Helpline to book an appointment with one of our Crohn’s and Colitis Support volunteers

We also have lots of information about Crohn’s and Colitis on our publication pages. You can view them online or download to read later.

If you need specific medical advice about your condition, your GP or hospital team may be best placed to help. For details about IBD services including hospital contact details, advice lines and what to do in an emergency please visit Find an IBD nurse.


Find out about