Helpline

We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We can give you the right information and support at the right time for you.

We provide clear, accurate and balanced information and can support you to live well with Crohn’s or Colitis.

Crohn’s & Colitis UK believe in creating a safe space for you to share or seek information.
Please read our Privacy Policy and our Confidentiality Statement.

 

"Prompt, very helpful and friendly and very informative."


How we can help

Our Helpline Team can provide information on a range of subjects including:

  • Managing symptoms
  • Medication
  • Diet
  • Test and diagnosis
  • Wellbeing
  • Employment
  • Disability benefits
  • Help to find support from others living with the condition.

We also signpost people to sources of expert advice on disability benefits and options for specialist emotional support.

If you need specific medical advice about your condition, your GP or IBD team will be best placed to help. 

For details about IBD services including hospital contact details, advice lines and what to do in an emergency, visit our find an IBD nurse page.


Please contact us via email, telephone or Live Chat - 9am to 5pm, Monday to Friday (except English bank holidays).

We aim to respond to 80% of emails within three working days, and 95% within five working days. You may receive a response more quickly if you contact us via social media.

Your data privacy and protection are important. All our calls are recorded in-line with General Data Protection Regulation (GDPR). You can read our data privacy policy here.

Call 0300 222 5700 or helpline@crohnsandcolitis.org.uk

Send us a message 

Live Chat

 

If no one answers when Live Chat is shown as 'Open', please try again.  We’re busy answering all our queries as quickly as possible and we thank you for your patience. For further help please read our Live Chat FAQs.

"Answering questions calmly with patience, great knowledge and kindness."


We also have lots of information about Crohn’s and Colitis on our information pages. You can view them online or download to read later.


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