Helpline
Need to talk, need support? What is our helpline for?
Your guide to how things have been going since 2020. Click on the links to read the full story.
We had 16,000 queries over the phone, email or live chat for information and support. That's a 644% increase in emails and a 121% increase in calls because of the pandemic compared with March 2019.
8,000 people took part in our Life in Lockdown survey <link to new Protection page> to help us understand the impact of national restrictions on your health and wellbeing.
We had 1.8million page views of our Covid-19 hub, packed with essential information for those with Crohn's and Colitis. This included the launch of our new Mental Health and Wellbeing information.
300 of you took part in our virtual Patient Involvement in Research day – our biggest audience yet.
229,000 followers watched our Facebook Live events on various issues such as vaccinations and wellbeing.
Our overall fundraising income fell by 29%* as many events were cancelled due to lockdown. But 1,825 of our Facebook followers alone raised £226,000!
522 people decided to become a regular giver, compared with the 180 we sign up in an average year.
Our IBD Toolkit for GPs has now been viewed 16,000 times across the UK.
This page has been saved in your personal space. Go to “My Page” to view all saved pages.
We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Signposting you to specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
Would you like to save the changes made to this page?
Your details were successfully saved.
