Helpline
Need to talk, need support? What is our helpline for?
Welcome to Volunteer Resources, a section of the website just for you that contains everything you need to make the most out of your role.
Please read the documents below for everything you need to know before starting your volunteer journey with us.
Welcome Pack
Volunteer Policy
Once you've read the above you're good to go! The full version of each policy in the welcome pack can be found here:
Equality & Diversity
Health & Safety
Safeguarding Policy
Safeguarding Procedures and Guidance
Confidentiality & Data Protection
Complaints
Volunteers should not be left out of pocket because of their volunteering activities; we encourage volunteers to claim their expenses (in line with the Travel and Subsistence Policy). To claim expenses, please complete the expenses form and return it to your staff volunteering contact.
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We know it can be difficult to live with, or support someone living with these conditions. But you’re not alone. We provide up-to-date, evidence-based information and can support you to live well with Crohn’s or Colitis.
Our helpline team can help by:
Providing information about Crohn’s and Colitis.
Listening and talking through your situation.
Helping you to find support from others in the Crohn’s and Colitis community.
Signposting you to specialist organisations.
Please be aware we’re not medically or legally trained. We cannot provide detailed financial or benefits advice or specialist emotional support.
Please contact us via telephone, email or LiveChat - 9am to 5pm, Monday to Friday (except English bank holidays).
If you need specific medical advice about your condition, your GP or IBD team will be best placed to help.
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