Supporter Engagement Manager

Closing date:  Friday 28 January 2022, 9am

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis. 

Right now, an estimated 500,000 people in the UK are living with a lifelong disease that many people have never heard of and for which there is no known cure. Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But they're not alone. We're here for them. And we're not going anywhere until we've beaten Crohn's and Colitis for good.  

The role

£32,000 - £35,000 per annum depending on experience
Permanent
Full-Time
Place of work: Flexible

Crohn’s & Colitis UK raised over £6 million this year. Our Supporter Engagement Team provides exemplary customer care to every donor, fundraiser, member and supporter, ensuring that they feel valued and are thanked in an innovative, tailored and appropriate way. As we continue to grow our income our customer care processes will become increasingly important. Stewardship of our growing community will be vital to our success as we keep donors, fundraisers and members engaged in our work and motivated to continue to support us.

Your role will be to engage and inspire through the provision of the highest-quality supporter journeys. You will be creative and innovative in delivering tailored stewardship to encourage repeat support and commitment from members of our community. Your supporter engagement activities are integral to achieving our strategic Income Generation priorities, including raising funds from supporters through exceptional standards of customer care, using high quality information, continuous learning and the development of our supporter care services. As a team manager, you will develop and implement excellent internal processes to ensure supporter stewardship and donor management is robust, consistent and of the highest quality.

About you

You will: 

  • be a talented, experienced supporter care professional, adept at building strong relationships fast.
  • have the ability to multi-task, be organised, diplomatic, and value collaboration with colleagues and connection with supporters.
  • be an experienced manager with the ability to mentor and coach staff.
  • be familiar with developing motivational communications via letter, email, social media and telephone in order to inspire and engage audiences.
  • have experience of implementing highly impactful stewardship techniques.   

If you like the sound of this position and think you have what we are looking for then we would love to hear from you.

The future

The charity is at a really exciting point. We are in excellent financial health and moving to a new strategy which will give you the chance to put a personal stamp on the actions we are taking to improve the quality of life for people with Crohn’s and Colitis. 

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. But one thing we have learned from the pandemic, is that we are able to work very effectively from home. In this role, there is plenty of scope for doing that although there will be times when you will need to be at face-to-face meetings. It is possible therefore you could live almost anywhere in the country. If you want to be considered for the role but are worried about location, talk to us – it may work!

DOWNLOAD JOB PACK (pdf)

How to apply

Closing date: Friday 28 January 2022, 9am - CVs will be assessed as and when submitted, so early applications are encourgaed.

To apply for this position, please email your up-to-date CV and supporting statement to Jobs@crohnsandcolitis.org.uk

Also, please complete our Equal Opportunities Monitoring form

Alternatively, post your application to:

Human Resources
Crohn’s & Colitis UK
1 Bishops Square
Hatfield
Herts
AL10 9NE