Supporter Engagement Assistant (Fixed Term Contract)

Closing date: Wednesday 2 February - 9am

About Us

We're the UK's leading charity for Crohn's and Colitis. Right now, an estimated 500,000 people in the UK are living with a lifelong disease that can profoundly affect their quality of life. And, because of the stigma surrounding these conditions, thousands of people are suffering in silence. But we are here to support and champion their cause.  We are growing our amazing team to deliver new and ambitious plans, you couldn’t be joining us at a more exciting time!

The role

Salary: £20,000 - £24,340 per annum
Full Time
6 month fixed-term contract
Place of work - Flexible

A great role working as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. In this role you will be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About you

You will have experience of working in a similar role, proivding a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a cocise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

If you like the sound of our role then this could be an opportunity to join a leading charity as we enter the next stage of growth and expansion.

Our location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. But one thing we have learned from the pandemic, is that we are able to work very effectively from home. In this role, there is plenty of scope for doing that although there will be times when you will need to be at face-to-face meetings. It is possible therefore you could live almost anywhere in the country. If you want to be considered for the role but are worried about location, talk to us – it may work!


How to apply

Closing date: Wednesday 2 February, 9am. 

To apply for this position, please email your up-to-date CV and supporting statement to CVs will be assessed as and when submitted and interviews arranged as soon as possible, so early applications are encouraged.

Also, please complete our Equal Opportunities Monitoring form

Alternatively, post your application to:

Human Resources
Crohn’s & Colitis UK
1 Bishops Square
AL10 9NE