Membership Engagement Officer   (Maternity cover)

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Closing date:  Wednesday 23 June (9am)

About us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

Right now, an estimated 500,000 people in the UK are living with a lifelong disease that many people have never heard of and for which there is no known cure.

Because of the stigma and misunderstanding surrounding these diseases, thousands of people are suffering in silence. But they're not alone. We're here for them. And we're not going anywhere until we've beaten Crohn's and Colitis for good. 

The role

Salary: £28,800 - £34,380
Full Time - Maternity cover

We have 45,000 committed members at Crohn’s & Colitis UK. Our members are at the heart of our activities, acting as advocates in the community and raising funds for our vital work. We have an exciting opportunity to grow our membership numbers through promotional techniques, and to deliver innovative and effective retention strategies, and to ensure a first-class customer experience.

Working as part of the multi-functional Individual Giving Team, you will help develop and deliver promotional campaigns to recruit new members and implement high quality stewardship activities to keep our members inspired and engaged. You will also help to showcase other opportunities to members, from participating in our awareness campaigns to leaving a gift in their Will.

Our office is located in Hatfield, Herts, however, like many organisations we are all currently working from home due to the coronavirus pandemic, although previously we were largely office based.  Due to the experience we have gained during this period, consideration will be given to requests for working from home arrangements.

About you

You will have experience of membership administration and running a membership scheme, and experience of membership retention and delivering successful member recruitment campaigns. You will need to be confident in utilising multi-channel marketing and have knowledge of developing and delivering high quality membership journeys and communication plans. Strong verbal and written communication skills are a must, as well as the ability to write engaging content. You will also have excellent attention to detail and strong interpersonal skills, building relationships with key stakeholders, external suppliers and colleagues in other departments. 


Closing date:  Wednesday 23 June 2021 (9am) 

To apply for this position, please email your up-to-date CV and supporting statement to - first time applications only. 

Please also complete our Equal opportunities monitoring form

Alternatively, post your application to:

Human Resources
Crohn’s & Colitis UK
1 Bishops Square
AL10 9NE