Payments policy

Refund/Cancellation Policy

You have the right to cancel goods ordered within seven working days. Any notice of cancellation should be entered online here.

Goods can be returned as 'unsuitable' within 30 days of delivery, as follows:
i) Items must be returned in the original packaging and condition to:

Crohn's & Colitis UK 
1 Bishops Square
Hatfield Business Park
AL10 9NE

Please enclose your name and address, the reason for returning the item, and your preferred course of action - for example, replacement/refund.

ii) Postage costs will be refunded only if the return is necessitated by an error on the part of Crohns & Colitis UK
iii) If you request a refund, your payment for the item will be refunded within 30 days. If you paid by credit card the refund will be made to the card. Otherwise a cheque will be sent to you within this period.
iv) Refunds for goods lost in transit will only be made on receipt of proof of postage.

None of the above terms and conditions affect your statutory rights.


Delivery Policy 

UK Standard Delivery

We usually ship orders associated with registrations and memberships with Royal Mail.

Deliveries will usually be made within 3-5 working days after you place your order (excluding Weekends). Unless specified, no delivery tracking is used in order to save valuable charity funds. 


Privacy Policy

At Crohn's & Colitis UK we take your privacy seriously. 

In order to operate effectively and efficiently, Crohn’s & Colitis UK needs to collect and use information about the people with whom we work and receives personal and sensitive data from individuals - which may include details such as: name; address; date of birth; occupation; illness and date of diagnosis; ethnicity; donation and volunteering history. 

We understand that as the custodian of personal information it is very important to handle your personal information securely, appropriately and in compliance with the law. Crohn’s & Colitis UK is the controller for the personal information we process, unless otherwise stated.  

Our Data Protection Compliance Lead is Andrew Adie, Director of Finance and Corporate Services.

For details of responsibilities held relating to data protection please see our Data Protection Policy. Our Privacy Notice tells you what to expect us to do with your personal information when you make contact with us. 

We’ll tell you: 

  • Why we are able to process your information 
  • What purpose we are processing it for 
  • Whether you have to provide it to us 
  • How long we store it for 
  • Whether there are other recipients of your personal information 
  • Whether we intend to transfer it to another country, and 
  • Whether we do automated decision-making or profiling.
  • We do not store customer credit card details

Contact details

Supporter Care – 01727 734485
Email – supporters@crohnsandcolitis.org.uk